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1.0

I visited the Century Community in Snellville, GA the sales consultant Natasha Hatcher was rude, short with her words, had an attitude, and did not take the time to show me the model home. She opened the door to the model, walked back through the door, left the door open and left me standing there.

I'm looking around like okay so she's not going to tell me anything about the home. I thought, so I guessed, she is having a bad day. When I exited my car and wad on my way up to the office she was walking accross the lawn saw me walking up and did not greet me until she was almost inside the office.

NATASHA HATCHER was very unpleasant, rude, VERY unprofessional and should not be in this line of business. It is all about customer service and she missed that mark by far.

Reason of review: Poor customer service.

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Guest

This is classic for the Century subdivisions I have visited. There is no accountability from management placed on these sales agents & they don't care if you buy or walk off.

The agents are supposed to be the face of the company & if you are treated like *** then it most likely reflects the company's attitude & the quality of the product!

I walked away because of a confrontational agent & when I decided to return 6 mos later the same attitudes persisted. Our agent said he was appalled by the poor customer service as well.

Guest

Maybe she was having a bad day. If you based a major purchase based on one person there is something wrong.

Have you thought about going back to see on another day?

Especially if you like the community and the floor plans. You act like she cursed you out too sensitive on your part.

Guest
reply icon Replying to comment of Guest-1334567

Maybe this is a pattern!i had the same experience in 2 subdivisions & 6 agents, so spare me. I spoke to management & I understood why they were indifferent.

I then learned to respect the other builders agents who contacted me repeatedly because they proved they wanted to sell homes & would stay a few extra minutes. There are too many consistent complaints for this to be a "bad day." Nasty, rude & disrespectful to customers.

Shawn Uwu
reply icon Replying to comment of Guest-1345731

We are sorry to hear that you have had a negative experience. We would like to coordinate with you directly to help resolve your concerns. If you would please contact David Grant in our corporate office by phone at 877-869-**** or DavidGr@***.com to gather additional information about the situation, and we will then help connect you with the appropriate Century Communities team member.

Pixie Olz
reply icon Replying to comment of Shawn Uwu

They write same response again and agan

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