Dawn C Aoh

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Verified Reviewer

Warranty rep sucks at customer service

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Natalie the warranty claims representative for this builder sucks at customer service. I had a 2054 house built in citrus springs Florida 14 months ago. The electrical outlets all went out in the kitchen. It is not a GFI. The warranty claim was closed because she said in the claim that the warranty expired 1/13/2024. Today is 3/6/2024. Not even 14 months! Their warranty doesnt cover much and there is no wiggle room. This woman will talk over you and claims she knows everything about housing construction and engineering.
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Pros:
  • Fast builder
Cons:
  • Poor quality and poor warranty service

Preferred solution: Service to fix my outlets

User's recommendation: Learn customer service so that people are repeat customers and word of mouth is good not bad.

Karen F Fka

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Verified Reviewer

Wish it could be Zero. Worst builder ever!

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Updated by user Jan 17, 2024

My main complaint...a new home should not have so many issues! Almost four months after moving in and they have not finished fixing all the things they messed up to begin with.

They have been fixing the issues at snail speed. There are still many issues to be fixed in...

Original review Dec 27, 2023
The only uniformity the Century Communities has to show is that homeowner's in other states have the same issues we have. Also, the cheap materials used, bad workmanship, lack of quality control and inefficiency of providing a new house without so many issues.

Even though the pictures show what looks like an old house, this is a brand-new home built in the summer of 2023 and purchased on September 15th, 2023. We had two walkthroughs prior to our move in date of September 29th, 2023 in addition to a home inspection paid by us. Some of the issues addressed were not fixed prior to us moving in.
Century Communities is building houses around us. We have seen how they leave the materials outside exposed to the elements.

We have seen that problem on the materials used at our home. There are red mud stains throughout the house, underneath the doors on the baseboards and specially the outdoor. It can not be cleaned. Some of the issues we have are damaged doors, damaged baseboards, old grout that cracked on both the kitchen and bathroom counters, damaged concrete on the back porch and driveway, including a crack from side to side on the back porch floor, uneven concrete floor and walls, unfinished areas, holes and nails on walls and ceiling, holes and staples on posts on the front porch area, a bulge on the wall that lead to missing a piece of carpet after the bulge was fixed, warped luxury vinyl plank floor.

Since we moved in we have continuous, non-stop issues on a weekly basis. There are so many issues and more keep popping up weekly. For a week after we moved in, we could not dry our clothes because we could not connect the dryer hose due to the fact the connector was cut uneven. After a week of trying to contact the Warranty Department with no answer, I placed a complaint on BBB and on the company's website.

I received a phone call the next day from a different Warranty Customer Service Manager and finally some of the issues were fixed.
One of the main problems is that even though the Warranty Customer Service Manager and the Division Manager have responded, they tend to justify and make excuses for the inability to provide a well-built home from the beginning. We purchased a new home so we should not have to deal with these many issues to begin with. Also, some of the repairs are sloppy and do not resolve the issue. There is a piece cut out of the ceiling on the air conditioner room that allows insulation to drop.

Instead of covering the hole properly, it was covered with foam and the issue was not resolved. Same with the concrete floor. The cracks were covered with a sealer instead of just fixing the concrete.
We have lost all credibility on this company and their employees. This was our retirement home and we have not been able to relax or enjoy it since we move in.

We live everyday expecting something bad to happen and has been a very stressful and bad experience.

Not only that, but we expected a new home, with new materials, probably a few issues but not what we have encountered. There is still a big list of repairs the Warranty Customer Service Manager has to complete, but I have no hope is going to be completed to our standards and expectations of a new home.
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Pros:
  • Storage area
  • Open floor
  • Reasonable price
Cons:
  • Detached attitude from management
  • Cheap and mishandled materials
  • No quality control during construction

Preferred solution: Price reduction

User's recommendation: This is our first and last time buying a house for Century Communities. I hope you learn from our mistake. I should have purchase with the different builder I had in mind before my Realtor suggested that Century Communities was a good builder.

Angela H Fcv

Problems not address efficiently

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I initially was scheduled to close on my home after initiating the sale in July 2020, I was given a closing date 5 times. After not being able to close my rate went up! After a year 1/2 I closed 06/2022. Upon moving in my first experience was these: No Hot Water, Water Intrusion, Unable to exit front entrance, Grass brown for months, Black substance in toilet etc.
View full review
Loss:
$2500
Pros:
  • I like the area
  • It was affordable
Cons:
  • No back yard space and no one help solve issues

Preferred solution: I would lite to be compensated for time lost.

User's recommendation: NOT TO BUY if you can help it, find another builder.

Anonymous
map-marker Ashburn, Virginia

Junk homes don’t buy cheap junk

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This is the cheap crap you willl get made from the cheapest material you can possibly buy and then charge 360 thousand for the *** box do not buy these homes you can get better elsewhere
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User's recommendation: Don’t buy these crap houses you will regret it

Lisseth D

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Verified Reviewer

WARRANTY DEPT

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I am very disappointed to have even gotten involved with this builder. I purchased a home for my mother.

we closed on dec 27, 2023. When we got the house there was debris all over yard and driveway. There was mud all over driveway and front door, stairs had mud stains from boots, blind in front was broken, door off hinges in bedroom downstairs, garage door was not working, HVAC was not working and during the 17 degree weather in Houston my mother was with NO heater at the house, microwave does not work and still doesn't to this day. I have had the construction manager Jacob Gandy disappear on me, Jose Garza was complete *** and still hasn't gotten anything done.

He reads my text messages and doesn't respond, Angela Green who promised she would "handle" all this does NOT respond to text, calls or even emails. TO get someone's phone number higher up has been like pulling teeth. To this day, I cannot get anyone to return my calls or even get this stuff fixed.

It is really disappointing that my 77 yr old mother has to endure all this because they cannot do their job!!! I am still trying to get someone to call me back and no one has or even think they will

View full review
Loss:
$368400

Preferred solution: Need the stuff fixed in my mothers house

Resolved
Richard T Drr

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Verified Reviewer

Resolved: Misinformed on contract - cancel within two weeks but builder refused to refund earnest deposit

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Updated by user Oct 27, 2023

Company fixed the issue and I have been provided with full refund. I went to Century Community office and able to meet with Division Director to explain our situation. We got our refund!!!.

Original review Oct 27, 2023
We had a horrible experience with this builder and specifically with Dawn @ Century Community. From day 1, our number 1 concern was our earnest deposit deadline and when is still safe to withdraw without any penalty.

We were misinformed on multiple occasions by the fact that Dawn never mentioned this automatic release of contingency (which is not a normal process). We even had a professional Real Estate Agent with us during our visit with Dawn, and our agent was shocked as well when we all found out. This is basically an automatic approval to give money to the seller without our consent.
Also, we made the initial deposit based on the overall color scheme, our second visit threw us off when the kitchen countertop was a different color than what was presented to us. Dawn admitted she was confused on the two colors as they were close apart, but we knew what we wanted and what given was off and this upset us, but we were willing to accept.

We cancel our purchase agreement within two weeks (what we were told was safe to withdraw regardless of reasons). However, the builder is refusing to refund our deposit and is now holding our earnest deposit hostage and cannot look for a new dream home.
We want to write this review and warn everyone about this builder and read everything in the contract since this builder will not explain anything, only want you to sign it with DocuSign (Electronic sign 200+ pages contract) as soon as possible.

We are fighting to get our hard earn deposit money back so what we can move on and look for our new home... This is our first time buying a home, and it's been a nightmare.
We were able to resolved the issue with Century Community,
View full review
Loss:
$10000
Pros:
  • Beautiful homes
Cons:
  • Very bad customer service and sale agent

Preferred solution: Full refund

User's recommendation: Cannot be trusted - lure you in on the deposit and force you to buy the home or lose the deposit.

1 comment
Reuven T Qyw

i need a new one

RD T Kfa

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Verified Reviewer

Awful Customer Service and Builder

I hate to say this, but I actually feel better seeing all of the negative comments about this company. I thought my horror with them was personal...but now I see this is how they do business.

The project manager for my house should be fired!

The many things he did not inspect and left undone unacceptable. I had to fight just to get what was rightfully mine. Promises were made that were never kept! It was nightmare.

Horrible communication with the office team and the customer service manager.

The upper-leveled managers never followed up and didn't care I had issues they did nothing!

What I went through was unbearable even after providing the company a full professional report of everything that was not done. Still they couldn't fix and handle business. I was excited about my home purchase before this.

In fact the pre approval process was better than dealing with the Century's team. All I can say is they're crooks!

View full review
Loss:
$1000
Pros:
  • Neighborhood where my home sits
Cons:
  • Lack of communication and lack of skilled tradesmen

Preferred solution: Apology

User's recommendation: Please shop around don't make the mistake I did.

Jeanny Rtu

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Verified Reviewer

Customer Service

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re: Monte Verde , Fairfield CA

I'm assisting a recent buyer with issues coming up with the property.

One selling point the agents would mention is the windows would have blinds. During the walk thru the staff person was told there was a window that did not have blinds, and this window was looking directly into the neighbors house 2nd fl.

The staff person said the window was too high and didn't need a blind because you can't see through it. But you clearly could.

The owner continued with the walk thru. Now that the neighbors have moved in and now there is a blind on the neighbors window (the same CC design). Therefore the statement of " it's too high" for a blind is not true.

So what was the real reason for not installing the blind? Being lazy or indifferent to the quality of the unit?

It would have been easy not to lie to consumer. However, at this point why would the builder not want to provide the best quality? Why hassle a consumer over 1 small blind.

Having a window that clearly sees into the other home missing the blind is tacky and lazy of this builder.

It's an ongoing hassle with the customer service. There's a book called "give them the pickle" CC CEO should have his staff look into it. They are missing out on referrals due to being petty about easy simple things to fix.

Other factors coming up, is hearing the oven/microwave cabinet area having knocking sounds and water spots on the ceiling.

It is unclear why this is occurring (other than the wind). But the kitchen cabinets shouldn't be rattling because of the wind.

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Cons:
  • No honor of the programs listed on the website

Preferred solution: Deliver product or service ordered

User's recommendation: Provide warranty or customer service feedback, because if people don't speak up they will continue to be dismissive

alieser d

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Verified Reviewer

Scam, stay away, better get something else

The quality of their houses is horrible, from flooring, to walls, to paint, everything is done like no one care and you are suppose to be buying a new house, they don't paint the garage, don't do hardware in any cabinet, cheapest possible material used no matter the poor quality it has, in other words this people are professional liars, I should have known, no model pictures shown anywhere, they make you get deposit done and once you see the house, which is horribly done, they don't give you your refund back, stay away from this people.
View full review
Loss:
$2000

Preferred solution: Full refund

User's recommendation: Stay away, don't trust me, see every review you can

Karen T Ccr

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Verified Reviewer
| map-marker Columbus, Ohio

Company is a joke. I would not recommend my worst enemy

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The drainage on the side of my house was wrong from the beginning! Water pooling and just sits with no run off. I it in numerous requests for repair. Each they came out it was no better. I am done and consulting an attorney!
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User's recommendation: STAY FAR AWAY!

Basilia Pid
map-marker Ridgefield, Connecticut

UNABLE TO CONTACT

THE NUMBER ON YOUR SITE DOES NOT GO TO CENTURY COMMUNITIES!!! THIS IS SELF EPLANATORY (877) 869-**** Greenwood Village, CO
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kenandtip w

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Verified Reviewer
| map-marker Forest Park, Georgia

Inconsistent

I understand that things change. But why post a price and not honor it. The company seems to be unorganized. They lost a potential customer.
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Anonymous
map-marker Birmingham, Alabama

Poor customer service

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Once you close on these homes you are *** out luck. They will lie to u and give u the run around the entire year of your warranty. They are good with faces but thats so the lies can be told accordingly. The biggest lie they tell is I came by an no one was there.
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User's recommendation: Reconsider

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How to Buy a Manufactured Home without Problems? Interview with L. A. ‘Tony’ Kovach (Part 2)

Aug 28, 2020

In this video with the manufactured homes industry expert, Tony Kovach, we get into details of the buying process, pros and cons, red flags, and tips that every consumer should consider before getting into a deal.

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L. A. ‘Tony’ Kovach
L. A. ‘Tony’ Kovach

Tony Kovach is an MHProNews publisher and one of the key experts in the Manufactured Homes Industry with over 25 years of experience. He shares the latest industry insights and tips.

Featured
Anonymous
map-marker Peachtree City, Georgia

The workmanship is poor.

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Century Communities - The workmanship is poor.
Century people dont show up when they say. I have a gutter issue where water is pouring between the gutter and my home. Ive sent videos to 2 warranty people and still nothin
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User's recommendation: Talk to homeowners before buying a Century home

Sabrina J Msk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Labelle, Florida

Refuse to refund my down payment

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Century Communities - Refuse to refund my down payment

After taking my $2,000 deposit, I was told by INSPIRE that I worked too far from the house I was contracted to buy. Let's keep in mind that ALL of my information including my EMPLOYMENT was on the application.

Good morning,

After reading the documents, I have found a few items that are questionable.

I did NOT request any changes to the loan agreement. I told you that I could afford the original closing costs that included the down payment that totaled $14,000 and that's what I signed and agreed to.

Based on our conversation, I feel that underwriting is being unreasonable in pressuring me to transfer my job closer to Labelle by May 9th. There is a lengthy process to transfer. Once the transfer period is over, THEN the jobs are posted on the district's job vacancy list .

THEN, we select the job. THEN, HR approves. This can take up to 2 months post transfer REQUEST period. Usually, over summer( which I am off from working) the transfer is completed in time for the next school year (SY 2024).

The district's headquarters is in West Palm Beach - Palm County, but we have almost 200 schools in our County. A portion of these schools are 40 to 50 miles away which are closer to Labelle.

I have submitted and complied with everything that was requested of me.

I feel like this NEW contract isn't in my best interest. I also feel all of these obstacles are being created so I can't get my deposit back.

Respectfully,

S.Johnson

View full review
Loss:
$2
Cons:
  • Bait and switch

Preferred solution: Full refund

User's recommendation: NO!!!!!

Keiondra C

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Verified Reviewer

Highly Disappointed

The communication for this builder is TERRIBLE! I signed in December and the home was suppose to be completed in May.

In January I got calls from their lender say in g the house will be ready in March. How is that even possible when the house barely had the structure. The guy who was supposed to keep me informed on the house prices stopped emailing back in March. The lender which they are affiliated never let me lock in an interest rate even when the closing disclosure was sent.

I asked simple questions whats my options since he kept saying theres so many options for you and it turned out to be only 2! I asked why the property taxes on the house were half of what he originally sent. I asked what the HOA was and the managers nor the lending team could tell me.

I lost out on money and time. Dont do it!!!

View full review
Loss:
$1300
Pros:
  • Cheap prices
Cons:
  • No knowledge
  • Poor communication

Preferred solution: Full refund

User's recommendation: Stay away! Find another lender that’s worth the money and time

About

Summary

Century Communities offers an incredible selection of carefully crafted and highly detailed houses at many neighborhoods for sale. It is the Colorado's leading builder of high-quality Single Family Homes, Townhomes, Condos, and Flats. Its easy-to-use search tools allow browsing detailed listings of new homes for sale. Century Communities headquarters in Douglas County, USA. Century Communities offers homes which differ by superior locations, responsible planning, outstanding design, quality construction, and responsive customer service. Century Communities has one simple aim -to build a home with lasting value, integrity, quality, and service.

Century Communities reviews and complaints

Century Communities is ranked 280 out of 1332 in Construction and Repair category

Area Served

USA

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