My wife and I bought a home in the Reserve at Bay Creek in Loganville Georgia on January 20, 2016. Almost immediately (January 22, 2016) we started noticing water stains developing in the garage ceiling and walls.
We called the builder and they sent someone out to "fix" the issue. This involved painting and repairing the sheet rock and looking for the source of the water. The fix lasted for about a month at which time we noticed new water stains in the same areas as before. called builder again and again they sent some out to fix the issue.
This pattern when on for the better part of a year. Fast forward to September of this year when we had very heavy rain and the problem came back with a vengeance. Same areas as before only this time it was much bigger. A couple of days after the heavy rains I had a someone come out to the house and look for possible areas where the water could be coming in.
He looked at the roof and found nothing wrong with the way it was put on but he did discover where the leaks might be coming from...an uncaulked window. Not damaged caulk, or dried out caulk...NO CAULK. The window had never been sealed. It seems like a small thing but if rain comes down heavily on that side of the house it will find a way into the open spaces.
Since the window is right above the area in the garage where the water stain appears first and then spread out, it makes perfect sense. I tried getting in touch with Century and did receive an initial call back telling me that I would be contacted by a district manager but I never received a call from anyone other than him. I tried calling the person back that had originally called me but it transfers me to a voice mail. I've left multiple voice mails but have not been contacted.
I've sent them messages on Facebook Messenger multiple times, sent in warranty claims...no response. Sent tweeter messages...no response. Sent Instagram messages...No response. I told them that I was opening a case with the Better Business Bureau...No response.
At this point I can honestly say that I believe this goes beyond poor customer service into downright ignoring a problem in the hopes it will go away.
**Most of the attached photos are from the most recent occurrence. There are some from the January, March, April, and May 2016 occurrences as well.
Product or Service Mentioned: Century Communities House Construction.
Reason of review: Bad quality.
Monetary Loss: $250000.
Preferred solution: Replace, repair, and paint everything effected by the water leak, check and mitigate (if required) any mold caused by the water leak.
I didn't like: Customer service, All the issues that are not resolved, Extremely poor quality workmanship.